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Empty Box delivered
USPS delivered a damaged, empty box yesterday. I sent the seller a message describing the problem and attached pictures of the box. I asked the seller to please advise me on how to proceed. The reply was that this was the first time he had encountered this problem with any of his items and he asked me to contact eBay to get advice on what to do next.
Help and Contact section for eBay doesn't offer any options to call and discuss the situation and problems; I was redirected to limited choices in click boxes to report that my "item had not arrived". This option offers no help to the buyer or seller for advice on the special circumstances- it simply requests the seller to refund the full purchase amount.
Why can't I contact eBay through a phone call to explain the unique circumstances of this purchase?
house*of*paws
Mentor1 year agoHi @coyoteravenous
This circumstance is actually not that unique. What the buyer does is file a ‘return request’ from their Purchase History … choosing ‘Missing parts or pieces’ as the reason for the request. Attach a photo of the package if requested.
The seller typically refunds the buyer in full at this point … and files an insurance claim if relevant.
If the seller provides a prepaid shipping label instead … then the buyer puts the empty packaging in a box or envelope, attaches the label, and ships it to the seller.
If the seller does nothing in response to the filing of the return request … then the buyers waits 3 business days, and then asks eBay to step in on Day 4. eBay will do the rest.
I’ve had this problem more than once, and eBay’s automated return process worked just fine … with no need to contact an eBay agent.
Post back if you have any questions. 🙂