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emailing someone off site
i bought an engine and its missing parts and it has oil coming out the muffler from shipping with oil in it they want me to contact them off ebay and email them direct. ebay wont help
5 comments
inceptions
Mentor8 months agoHi @raetrent
You need to keep your communication through eBay for your own protection.
See this link for what to do when you received a damaged item:
If you received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
raetrent
OP8 months agoyeah they waited a day then said email us and said they make it right, but when i told ebay they said thats not a problem to them. thanks i hate you cant talk to a person any now you cant even email a human
inceptions
Mentor8 months ago@raetrent
Once the transaction has occurred, you can email with the seller, that's correct. However when there is a problem with the order, you want to have it documented in the eBay system in case you need to get eBay involved. I'm so glad the seller took care of the problem for you quickly. Thanks for posting back with the outcome.
raetrent
OP8 months agono they didnt thats the thing they said email is now how they want to do it . ebay said ai didnt think thats a problem
inceptions
Mentor8 months ago@raetrent
It's not technically a problem. However if you need to get eBay involved, the off-site messaging will not be considered.