I would like to email the ebay staff in addition to calling.We used to have chat, but that feature seems to be gone.

Without knowing a phone number to call or email address to send to, that may prove to be difficult for you. You may be better off asking your general question here to get suggestions from experienced users. Or else contacting eBay via social media:https://x.com/askebayhttps://www.facebook.com/ebayhttps://www.instagram.com/ebayforsellers/