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Email of customer service
Hello,
I purchased an item on October 24th, but each time the seller puts the item on vacation to avoid shipping it. They initially set the date to "vacation until January 27th," and today I see "away until February 19, 2026." They remove the vacation mode and set a later date, which prevents me from opening a support ticket. I want to cancel my order and get a refund because it's a scam, but the chatbot just keeps sending me back to the order page where I can't do anything. I would like to send an email that will be read by a human. Do you know if there's an email address I can use to send my request, please?
3 comments
evry1nositswindy
Mentor8 months agoSorry this has happened to you. There is no email assistance. There is help on Facebook, but I'm not sure if there is anything that can be done. Your time is up to use the eBay 30 day money back guarantee. You can go to your funding source and try to get your money back that way, but they also have time limits.
mr_lincoln
Mentor8 months agoHi @yanbin11
I see you are located in France. This is the US eBay Community and you will be better served asking your question on the eBay UK Community via this link: Home - UK eBay Community
Some of the processes and procedures between the two eBay domains can vary.
yanbin11
OP8 months agoThanks for your help. Yes i'm french but i registred on eBay com, i bought many item here and i got a postal adress in USA. Inm suprise there is no way to stop this scam