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Email ??
Does anyone have a way to contact eBay by email ? I sent an email to legal@ebay.com and it gets bounced back because the “Mailbox is Full”
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Discussions in this board are limited to the original poster and Community Mentors
Does anyone have a way to contact eBay by email ? I sent an email to legal@ebay.com and it gets bounced back because the “Mailbox is Full”
betterthannewreels
OP6 months agoA buyer wants to return an item under the eBay guarantee however all of the claims made are false. eBay want to allow the return but I have had no opportunity tho respond properly.
comics-scifi-collectibles
Mentor6 months ago@betterthannewreels I understand that this frustrating however eBay WILL side with the buyer. If you or the buyer ask eBay to step in then they will rule for the buyer and you get a Defect.
Contacting customer service will not change the site policy.
A no return policy doesn't mean no refunds. Keep in mind that your return policy is only for buyers remorse returns.... changed mind doesn't fit, etc. The eBay Money Back Guarantee overrules your returns policy.
If the buyer files a refund request SAYING that the item is not as described then you need to accept the return and issue the return shipping label.
If you do not accept the return willingly then the buyer can ask eBay to step in and force a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1
betterthannewreels
OP6 months agoThanks. I have reported the buyer. It was clearly buyer’s remorse. They tried to cancel just after it was shipped. When I told them it was not possible to get the item back, they began a series of messages listing anticipated problems with the item for 3 days prior to receiving it and examining it. Everything about my listing was accurate. I appreciate your input. Thanks
comics-scifi-collectibles
Mentor6 months ago@betterthannewreels eBay doesn't have a public email contact option.
What are you trying to contact eBay about? I can provide advice on the best contact method and way past the bots depending on topic.