egift card

Question

I purchased an egift card and immediately when to ebay to redeem it. Once I entered the information I received a message that the card could not be used. I tried again and received a message that there was no balance on the card. What number do I call to get this resolved?

jtzvwbug · Answer

@jemcl59

Are you still having an issue?

If you need assistance with an eBay Gift Card that has been added to your account:
Use the link below to get help. Find and click on the ? icon located on the eBay Gift Cards Customer Service help page:

> Contact eBay Customer Service

If an eBay Gift Card has not been added to your account:

Use the link below to get help with an eBay "Physical Gift Card" or an "eGift Card" purchased on eBay:

> Click on this link > eBay Customer Support Launch eBay Gift Cards

"What if I scratched my eBay gift card code off? What if there are other issues with my eBay gift card?"
~ Contact the Retailer where your eBay Gift Card was purchased (be ready with these items):

Your name, email address, and phone number
A picture of the back of the gift card
A picture of the purchase receipt for the gift card
Your eBay account name
The gift card redemption code, if legible

FAQ's: Frequently asked questions

eBay Gift Cards: Terms and conditions