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edit shipping address before creating a label
Buyer changed their shipping address. How do I edit it before creating the shipping label?
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Discussions in this board are limited to the original poster and Community Mentors
Buyer changed their shipping address. How do I edit it before creating the shipping label?
eburtonlab
Mentor3 years agoChanging an address for a current order:
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.