eBay's system is ok if everything works according to the system's policy, but when you have to rely

Question

eBay's system is ok if everything works according to the system's policies, but when you have to rely on a person for help you can forget it. I have been trying to get a refund ($900) that the seller has agreed to but cannot get the refund back to me. How do I get to talk to a person. Does anyone have customer service direct telephone number?

eburtonlab · Answer

The seller may not have enough funds available on eBay to make the direct refund, or the funds there may be on hold. The seller may have to provide a backup payment source to be able to complete the refund.

You cannot call directly, but you can request a call back from eBay if you are in the US:

https://www.ebay.com/help/contact_us?id=4002&st=10

Or you may be able to contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

If you have a general question that does not involve account details, you can try asking a question here or on one of the other discussion boards. Lots of experienced users can offer advice and suggestions.