Locked
Discussions in this board are limited to the original poster and Community Mentors
Ebay's policy for damaged product.
When an item is damaged in route to a customer, Why does Ebay hold the seller responsible for the condition of the item? Why does the seller have to take the negative feedback for something they have no control over??
1 comment
lady_madonna
Mentor2 years ago@claymilano
It is the seller's responsibility to make sure the item is delivered safely and undamaged to the buyer. Perhaps the packaging was inadequate, which a seller DOES have control of.
You will need to refund the buyer. If the package was insured, you can file a claim with the shipping company.