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Ebays money back guarantee???
So I purchased an item over 10 days ago and the seller never shipped it. I've done my due diligence and tried to contact them 3 times about the status of the order with no response. I'm a seller myself on ebay and provide the best customer service I possibly can and expect good service in return. So I was finally able to open a case today for did not receive item only to be forced by Ebay to wait as they are trying to contact seller. As I stated I've already tried 3 times, the item has not shipped so I would like to cancel the order but Ebay will not let me. They are telling me to wait another week before I can ask them to step in. Well I thought that's what i was doing this time. Also Ebays money back guarantee policy should allow me to receive an immediate refund as the seller never shipped the item to me. Has anybody else experienced this on request for a refund or to cancel an order that was never shipped i.e. no tracking number??? Any help would be appreciated. Frustrated as I am a buyer and seller on ebay.
eburtonlab
Mentor2 years agoAs a seller yourself you should know that just because tracking has not been provided or updated that does not necessarily mean that the item has not shipped.
And that buyers cannot cancel a transaction, they can only request that the seller cancel.
You can open an "item not received" case the day after the last estimated delivery date shown in your Purchase History. If the seller cannot provide tracking that shows delivery within three business days, ask eBay to step in and refund you.