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ebay wont protect sellers, what a joke
im the seller. buyer is returning garage to me . they still process the refund . what a joke . 
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Locked
Discussions in this board are limited to the original poster and Community Mentors
im the seller. buyer is returning garage to me . they still process the refund . what a joke .
comics-scifi-collectibles
Mentor2 years ago@klein5540-1 I am so sorry that happened. As a fellow seller I know that's very frustrating. There is no way to prove to eBay that you shipped what is in the photo.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER