Ebay won't listen to proof and seller won't respond

Question

I have irrefutable proof from UPS that my package was delivered to the wrong address and the wrong person because the seller put the incorrect information on the label but eBay is ignoring me denied my claim. The seller won't respond and yet I'm out $150 for something I never received.

I have evidence, emails, screenshots, all the proof a person needs but yet I'm being told I don't get my money back. What is the point in eBay guarantee? What is the point in using eBay for anything

eburtonlab · Answer

@rob-451472

If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".

If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:

https://www.instagram.com/ebay/

If you cannot get documentation, or if that does not work:

Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.

You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.

In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.