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eBay won’t remove negative feedback from buyer
I had a buyer purchase something from me. A week later after I had shipped the item they messaged me if I could send them a merchant invoice because they are trying to get the package through a mail forwarder. I was a bit confused and never had to deal with this kind of situation before. I couldn’t send an invoice so I suggested I could send him a receipt of the transaction. A few days later buyer messaged me and asked if my account got restricted because their account got flagged. They then proceeded to accuse me of their account being restricted. So I took it upon myself to contact eBay if the situation can be investigated. The eBay rep who assisted me reviewed the case and I was told they couldn’t share with me why the buyers account got restricted only that the transaction with me as the seller had nothing to do with why their account got restricted. Of course 2 days later this buyer leaves me a negative feedback. I requested eBay to remove it and it was denied. Is this something eBay does not look further into before declining a removal request? I know they can see the messages that was exchanged and see that the reason why buyers account got restricted but the feedback they left for me has no reason for the transaction made. How’s this justifiable?
