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eBay will not reverse unfounded neutral feedback from buyer
Not sure what this buyer was up to however, in addition to commending me for the fast shipment and the way I packaged the four plates shipped she proceeded to state how unhappy she was about two of the plates delivered being chipped. I replied back and asked to send me proof of the damaged plates. She never did. I messaged her and in addition to sending pictures on the state of the plates before their shipment I requested for her to revise her feedback. The deadline for her to reply was today and she did not reply. As a result, eBay closed this neutral feedback. This buyer has been an eBay member since 2018 and I suspect that all she wanted was for me to give her a refund without providing any proof of damage . With the advent of AI eBay is making it very difficult for us to present our case. I tried communicating with them to no avail. I understand that this neutral feedback does not impact on my seller's metric however, I am not happy with eBay's decision. Any thought? Have this happen to you, and how did you resolve it?
