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Ebay will not respond for my requested assisted with a fraudulent seller
Bought items from two different sellers. They took my money and never responded to my status requests. I have complained to ebay and they will not assist. Ebay advertises a money back guarantee. How to I get them to honor this?
2 comments
mr_lincoln
Mentor3 weeks agohI @brnesa2526
In addition to what @disneyshopper has provided, here is a convenient link to the eBay MBG: : eBay Money Back Guarantee policy
disneyshopper
Mentor3 weeks agoGo to your Purchase history and locate the item. Look at the estimated delivery date. When it is at least 1 day past that date, but not more than 30 days past, you can file a refund request for Item Not Received. The seller will have 3 days to respond with either a tracking number showing Delivered or refund you in full. If the seller does neither, on day 4, go back to the case and click Ask ebay to step in, to force the refund.
If it is past the 30 days, you can contact your credit card issuer, if that is how you paid, about a charge back. Most credit card issuers can help for up to 180 days from the transaction.