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ebay will not post legitimate negative seller feedback
ebay finally issued a refund after informing that seller agreed to a refund on a shipment that never arrived and then did not issue the refund. The process, including a necessary appeal, was clumsy and frustrating from the buyer's perspective. Now, although I submitted negative feedback on the transaction and seller, to warn future buyers, I cannot see that the feedback has been posted and there does not seem to be a way to inquire about the delay in posting the feedback. Thanks for any suggestions/help.
2 comments
inceptions
Mentor5 months agoHi @2wospeed
When a case is closed, any feedback for that transaction is removed. .. eBay's assumption is that the problem was resolved.
In the future if you don't receive an item, here's what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
2wospeed
OP5 months agoThank you. I submitted the feedback prior to ebay closing the case. They first denied a refund, then, upon appeal, issued the refund based on the seller's committing to a refund and then failing to issue it.