Ebay will not accept tracking number on multiple item purchase-single shipment to one buyer.

Question

One buyer bought four items that were listed separately. I paid for shipping and notified buyer all four items were shipping together. The problem is eBay would not accept the same tracking number on all four items, only for three; pop-up message said that tracking already used for a different buyer.

inceptions · Answer

Hi @mcfly369

Three scenarios can explain why you can't enter the same tracking # on all four items...

One of the items was purchased as a guest.
One of the items was purchased by the same buyer but the buyer used a different account.
One of the items is to be shipped to a different address.

You cannot combine shipments unless the user names match EXACTLY, even if it's the same buyer. Check the ship-to address on all the orders to see if they match.

comics-scifi-collectibles · Answer

@mcfly369 . All you can do now is select shipped from the drop down menu next to the items. For future sales select all items put a check next to all of the sold items. Then select get shipping label from the shipping drop down menu at the top of the list. Next page say yes to combine shipping. Adjust the package size and weight as needed. This way the tracking number is added to all items automatically. EDIT TO ADD> You should be able to manually add the tracking number to the other items BEFORE you had the label scanned at the post office. It is best to combine the order though.