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ebay using my funds to refund and please their buyers and not giving any explanation. I feel used
I’ve recently experienced several issues with transactions that I believe were not handled fairly.
First, I received negative feedback from a buyer, and despite my efforts to resolve the situation, eBay allowed the feedback to remain and sided with the buyer.
More recently, I had a situation where a buyer placed an order, I promptly printed the shipping label and shipped the item, and then the buyer requested to cancel after the item had already been sent. The package was eventually returned, but the buyer opened a case and eBay issued a full refund using my funds, including the shipping costs, even though the order had already been processed and shipped.
Prior to this, I also dealt with another case where I spent a significant amount of time trying to recover a shipping charge that I was incorrectly held responsible for, despite the buyer being at fault.
Overall, these situations have resulted in financial loss and considerable time spent resolving issues that I believe were not caused by seller error. I would like clarification on these decisions and guidance on how to prevent similar situations in the future.
