Ebay unconcerned about fraudulent sellers

Question

I have been scammed by a seller who will not pay for a return label and who will not refund the money. There is NO HELP from eBay. I keep getting referred back to the original help page. I did reach an assistant but they hung up on me. What kind of business has eBay become?!

In the meantime, this scamming seller continues with eBay's approval.

I need resolution.

kensgiftshop · Answer

Have you done this:

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

If it's the seller from China, they can't give you a shipping label, they have to send you the money to pay for the return shipping.

mr_lincoln · Answer

Hi @cfur8238

If you explain what you purchased and then what you got or the circumstances around the transaction that will help to move you towards a resolution. For example:

-Was the item listed by the Seller with "No returns accepted"?

-Was it shipped to your address or to another address but the transaction record shows it was delivered to you?

-Are you still within 30 days of the original delivery date?

-Was it a Domestic Seller?