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eBay taking action
I moved and some of my item did not make it to the new location. So I refunded the money to buyer but eBay will not accept this and is telling me that they are going to take action and maybe stop me from selling. I can't get to anyone to explain my situation, so is there any way to take with an agent?
1 comment
eastlaneave
Mentor5 months ago@gerrysdolls
I'm sorry that is happening.
In a case like this, eBay looks at the numbers only and doesn't care about the reason, unfortunately.
Cancelling a sale for being out of stock is one of the major defects on a seller's account.
You need fewer than 2% of your transactions to have defects, which are
✓ Transactions you canceled for being out of stock
✓ Cases closed without seller resolution
The only solution is to increase the denominator - the number of sales
One way to do that is to find something inexpensive to sell and list it very inexpensively so you sell a number of them quickly. That will raise the denominator and thus lower the percentage of defects.
Example
4 defects/ 100 sales = 4%
4 defects/200 sales = 2%
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General information:
-- Has your seller level dropped to Below Standard? If so, eBay won't let you use promoted listings.
The consequences of falling Below Standard can include:
- Your items may be placed lower in search results
- eBay may limit or restrict you from selling on your account and related accounts, or from registering a new account
- Funds from your sales may be held
- You'll be charged a higher percentage rate for final value fees
--- You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns
- eBay may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days
- You'll be unable to access the partial refund tool
"Your seller performance status is at risk in the US" means that your account is at risk of being closed or being assessed higher Final Value Fees due to problems in your sales.
Please check here for your seller level
https://sellerstandards.ebay.com/dashboard
and your Service Metrics are here
https://www.ebay.com/sh/performance/service-metrics
You will be able to see the overview of any issues, and can pull a report to see details.
Please read these pages carefully
https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6
If your account doesn't meet the minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 6% on the final value fees applicable to sales in the following calendar month. Go to your Seller Dashboard to check your current seller level.
If your rate of 'Item not as described' return requests is evaluated in your service metrics as Very High in the evaluation on the 20th of the month in one or more categories, you will be charged an additional 5% on the final value fees for sales in those categories in the following calendar month. You can view your personalized service metrics on your Service Metrics dashboard in Seller Hub.
Any additional final value fees will be calculated as a percentage of the total amount of the sale. eBay will indicate which listings are subject to additional fees on your Account Summary.
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-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.