ebay support wont respond to me

Question

i unblocked the call number, ive tried getting several refunds for several things and they just dont reply to me and now when i try to get a call it gives me an error and tells me its having technical difficulties but they havent been having that issue for months on end, im about to lose $300 to a scammer can someone please help me?

lady_madonna · Answer

Not necessary to contact Ebay Customer Service.

Use the Ebay 30 day Money Back Guarantee:

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

If it has been more than 30 days since date of delivery/estimated date of delivery, Ebay can no longer help you.

arraus · Answer

Please open a Return request immediately by:

From the Order's page, please select either "..." or More actions.
Select Return this item.

I do NOT recommend contacting the seller in messaging for a return. First, open a Return Request in the system. That is way that will protect you and the seller.

This must be submitted within 30 days of delivery. Otherwise, not even eBay CS will be able to help.

I hope you are able to get your money back. Super stinks you have to go through all this. Bad sellers are such a waste of time, to say the least. Best of luck!

fashionsandbeauty4u · Answer

@xaldin14

Have you been in contact with these Sellers?

In order to start the refund process on eBay, it's best to contact the Seller first. If that is not helpful, eBay has a 30-day Money Back Guarantee for Buyer Purchase Protection. Your purchases are protected by eBay for up to 30 days after delivery.

That Guarantee overrides an individual Seller's return policy, but it's only to be used if you never received your item or your item was delivered and it's not as shown in the listing.

If either of those situations apply, you would need to go to your Purchase History, find each item and open the appropriate refund request on eBay. Each Seller is required to respond.