Ebay support just cost me $800 sale

Question

Buyer wanted extra 5 days to pay. I was concerned about the 4 day cancellation policy. Asked for a call from ebay support. She called this morning and ASSURED me that this $795.00 sale would not cancel todayâ€”4th dayâ€” that that policy eas no longer in effect. ANDâ€¦  you just cancelled it.Surely there was something i could have done to fix this, if your support person only knew what the heck she was talking about, or recognized my need and fixed it. She cost me EIGHT HUNDRED DOLLARS. Cuz...

comics-scifi-collectibles · Accepted Answer

@fondfarewells    I am sorry that you had a bad agent.   It's always best to ask from help from the community with anything that doesn't require account access as we are experienced buyers and sellers and know how the site works.      Have you reached out to the buyer and apologized for the eBay  error.   Then you can relist the item for them to purchase.   It sounds like you have auto cancel for unpaid items turned on in acco...