eBay sucks

Question

Ebay sucks they do not give your money back if you have not received an item I will never use Ebay in my entire life to sell order to purchase. They suck worse in Amazon at least Amazon works with you Ebay. Theyâ€™ll make suck it out of you for hours and not pay you a **bleep** penny For something you have ever received money back guarantee bull**bleep** liars, **bleep**ers **bleep**s disrespectful pricks never use them ever ever ever in my life again Iâ€™m very disappointed with Ebay. Very disa...

evry1nositswindy · Answer

@glorybells Not sure how you can tell that will all the bleeps! Either way, hopefully they come back and take our advice or explain further.

evry1nositswindy · Answer

So did you utilize the eBay 30 day money back guarantee? From your purchase history, you can open a case of item not received the day after the estimated due date. The seller then has 3 days to prove delivery via tracking or refund. If not, on the 4th day, ask eBay to step in and they will force a refund. That's all there is to it. It is an automated system and quite easy to use. No need to call or message anyone. If it's not too late (ie over the 30 days), do so. @stawhi1058

glorybells · Answer

You didnâ€™t give details of the problem, so itâ€™s difficult to try to help you.

Iâ€™m guessing youâ€™re a victim of the â€œfake tracking scamâ€. That is, you didnâ€™t receive the item, but there was a delivered scan to somewhere in your zip code, so the automated system saw the scan and closed the case in the sellerâ€™s favor. EBay has not yet addressed this head on, and there are several suggestions going around as to how to deal with it.

Iâ€™m going to let other mentors weigh in on how to handle this as they have more experience with this particular problem. Itâ€™s NOT hopeless.

eburtonlab · Answer

@stawhi1058

eBay has a very good money back guarantee, if you use it in time and follow the procedure.

If there is no tracking or tracking does not show delivery, and if you are within thirty days of the last estimated delivery date shown at the time of purchase, you should be able to file an "item not received" case with eBay. If the seller cannot provide tracking that shows delivery within three business days, at that point you can ask eBay to step in and refund you. You have up to twenty-one business days from starting a case to ask eBay to step in or else the case ends with no finding.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arriv...

If an item arrives but is not as described, then the buyer can file a "not as described" return within thirty days.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.

A seller's "no return" policy only applies to "remorse" returns, not for items that are "not as described".

If tracking shows delivery but nothing arrives:

If the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or something that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".

With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.

If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.

In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.

You might miss out on a good deal from a new seller once in a while, and nothing can guarantee that you won't still run into an issue anyway, but you can avoid a lot of potential problems by choosing to do business with established sellers. Anyone can put together a listing that looks nice -- it is not hard at all to simply copy an existing listing -- but it is much harder to create a history of consistent sales and positive feedback.

For more experienced sellers, you can learn a lot about the sort of seller you are dealing with by checking the seller's feedback page to see where the seller is registered and to notice if the seller has any negative feedback. If you see negatives indicated in the table of recent feedback, you can choose to exclusively see each type of comment by clicking on the numbers shown in the table. Reading negative or neutral comments can often tell you if a seller has a pattern of problems with items not matching the descriptions, canceled orders, late deliveries or item location misrepresentation.