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eBay store subscription not meeting requirements
I have been selling for 27 years and yesterday I received an email stating that my store subscription wasn't meeting seller requirements. I can't find anything that says what is required that I'm not meeting. My transaction and defects are good. I'm a top-rated seller. I'm totally confused. Please advise.
5 comments
fashionsandbeauty4u
Mentor2 weeks ago@joybabyy1
In looking at your feedback, eBay shows that within the last 12 months, you have 10 neutrals and one negative feedback.
I would look at your Seller Service Metrics. Not many Sellers are aware that eBay will compare you to your peers. If you are receiving more Money Back Guarantee cases than Sellers at your volume, that can impact your Seller Performance level.
joybabyy1
OP2 weeks agoMy service metrics are 0.0% as opposed to my peers at 1.36%. Any other ideas?
fashionsandbeauty4u
Mentor2 weeks ago@joybabyy1
I would message eBay on their Instagram page to have them take a look at your Account to see what's causing the message you have received. That page is staffed by eBay from 6am-6pm PST, Monday-Friday.
Www.instagram.com/help
joybabyy1
OP1 week agoAll cleared up. It was an issue on eBay's end. Message was sent in error. My account is in excellent standings.
fashionsandbeauty4u
Mentor1 week ago@joybabyy1
That is excellent news! Thanks for the positive update!