Ebay standard envelope shipping

Question

I have recently been having to refund multiple customers due to "items not arriving" using the eBay standard envelope shipping method. Tracking is automatically uploaded but a good majority of my orders do not show as delivered and I have had to refund multiple customers. How do I use the insurance eBay offers to cover these situations?

comics-scifi-collectibles · Answer

@span-231 The ESE shipments often do not get a delivery scan. Do not refund buyers unless they contact you saying that it didn't arrive. If they do contact you ask them to give it a few more days if they are willing.

eBay Standard Envelope is a Metered Mail shipping method and the tracking can only be read by the sorting equipment. You can't look it up on the USPS site like regular tracking you have to use this tracking tool> https://www.trackmyshipment.co/

If a buyer files a not received refund request then you can file an insurance claim to get your money back. See this link>

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=1&query=eBay%20standard%20envelope&intent=eBay%20standard%20&lucenceai=lucenceai&docId=HELP1689#section6

For future shipments I recommend dropping your envelopes in the metered mail box at your post office.

You can also review this post by a fellow Mentor that has screenshots of proper packing as the envelope must remain flexible enough to easily bend around standard coffee mug to be read by the sorting equipment. The example is for coins but the same rule applies for post cards and trading cards. A high volume card seller said that he uses a few sheets of standard printer paper around the card to protect it.

https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M5984