Ebay staff can delete a negative feedback?

Question

A few weeks ago I made 2 purchases from diferent ebay stores, one purchase was smooth and left a positive feedback, but in the other purchase was a discrepance in the description of the item so I left a negative feedback. Now looking in the feedbacks from that store, my negative feedback dosnt show... So my question is Ebay staff can delete my negative feedback becoming complicit in the stores faults?

mr_lincoln · Answer

Hi @mffranco

First of all one issue that really stands out is the lack of explanation that you tried to work things out with the Seller before leaving Negative Feedback. We see this a lot where a Buyer simply slaps down a Neg FB which does nothing to resolve the issue and creates an adversarial role between them and the Seller before the issue is even addressed.

eBay calls a Buyer and Seller on a transaction Trading Partners and encourages them to work things out before taking action ... like leaving Feedback.

Yes, eBay can removed any Feedback that is in violation of their Feedback policy. Since we do not know what the FB was we can't comment on that.