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eBay sold me the wrong postage label - how do I contact eBay to get help?
We purchased a postage label through eBay for an item. We were careful to enter the correct details (weight and dimensions). However when we posted this item it was returned by the post office claiming we had not paid the correct postage. I had to pay a £10.00 fee to the post office for the return and it cost me a further £10.00 in petrol to deliver this item in person to avoid further inconvenience to the buyer. We believe the error is eBays responsibility for selling us the incorrect postage. I tried finding help through the "contact us" link but this doesn't have any information on this type of issue. The automated assistant doesn't understand this when I try to explain. The eBay help pages say if you can't find the answer you are looking for use the contact us link at the bottom of the page but this just sends you back to where you started. This is so frustrating. Can anyone advise who to contact on this issue? Thanks.
