ebay shipping label not being tracked

Question

I shipped an item using the ebay shipping option. I put it in the mailbox myself. The tracking says the carrier (USPS) does not have it, and it hasn't been returned to me. Buyer wants a refund. What is my recourse?

inceptions · Answer

Hi @zmetman62

You need to get an acceptance scan from your mail carrier or the clerk at the post office. Without it, you'll receive a ding on your metrics for late shipping, and you may not see ANY tracking until delivery.

When the buyer opens an item not received case and it's passed the estimated delivery date, you'll be required to refund if you can't prove delivery.