Locked
Discussions in this board are limited to the original poster and Community Mentors
ebay seller that has lied and also sent me a nasty message
I have a seller that sent me a fragile woden item in a plain brown paper bag that got broken. The seller would not take care of it after several messages back and forth so I had to go through ebay. They sent me a label, I returned the item and got my money back. I left negative feedback for the seller and now it has been removed and I never got a notice that it was being removed. Now the seller left a positive feedback with this on it " He broke an item and sent it back just because he didn't like it. Blamed my shipping on it. As you can see I've never had an issue. Goes to show people will go to great lengths if they can't return an item to get the money back. When it clearly says no refunds excepted. ". I also got 2 messages saying this " Screw you. ". & this " You broke it because you decided you didn't want it... That's what it looks like to me!!!! ". I have tried to get ebay to call me about this but am having no luck. What can I do now ?
eastlaneave
Mentor9 months ago@guineadoc1
I am sorry that happened.
REPORT SELLER
Here are some steps to take
1) Advise the seller through eBay messages to stop contacting you.
2) Report each alarming message using the 3 dots in the upper right of the messaging
3) If possible, report the seller using https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022
If this option doesn't work, then
4) Report the seller using eBay's social media customer service to get assistance
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page explaining what happened.
Again your reporting reason is
Only if needed
5) File a police report
6) If you didn't reach anyone in step 4 who can fix your feedback, have eBay call you this way
Start here: https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&from=ContactUs
Scroll to the Bottom of the page
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Buying" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
Tell the customer service rep that the Seller left negative feedback with a positive rating. This is a policy violation and they will remove that comment. Sellers are not allowed to leave negative comments about buyers at all.
Reply back and let me know if you need more help.
guineadoc1
OP9 months agoThank you, I got the seller reported.