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eBay seller ship my item to the wrong address and refuse to refund.
I ordered an mini computer cost me $159.62 from a seller on March 27, and the item was delivered (based on eBay) on April 7 successfully by the USPS.
However, I did not receive anything. I went to Post Office on April 8 and got the full tracking information for the given tracking no by the seller. That record shows the delivery was sent to another address unknown to me. I immediate report to eBay "item not received" and eBay stepped in, but a few days later, eBay close the case saying "item was delivered successfully". I then filed appeal to eBay, provided the official tracking history as a proof that the item was not sent to my home address but to somewhere else. But eBay again closed appeal without looking into the facts provided.
Has any one of you run into similar situation like me? How could you resolve the issue even under the condition that eBay does not fulfill its obligation to project the buyer's rights?
Any suggestion is welcome.
eburtonlab
Mentor1 year ago@yangbai
If tracking shows delivery but nothing arrives:
If the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or something that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.