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eBay seller sent item that serial number does not match number on box
I bought a Fitbit Versa 2 Smartwatch on Nov. 19, 2023 on eBay. It has stopped working.
It is less than 5 months old and should be covered by FitBit's one year warranty as it was listed as “New†by the seller. When I contacted FitBit for warranty repair, they informed me that the serial number of my FitBit does not match the serial number of the Versa 2 they have associated with my account.
I messaged the seller on April 3, 2024 and April 4, 2024 asking if they may have sent me an open box item with the Versa 2 inside the box not being the original Versa 2 that should have been in the box because the serial numbers do not match. (See both messages below)
As of April 11, 2024, I have not received a response from the seller. I believe the item is counterfeit since the serial number of the FitBit does not match that of the box.
I would like eBay to remedy the situation by refunding the entire purchase price of $91.58 so that I can buy another Fitbit Versa 2 from a reputable seller. Unfortunately, the eBay automated customer service assistant will not let me explain my situation because the return window has closed.
How do I get this info to eBay since they do not have a phone number to speak to an actual human being?
Thank You!
Mark
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My 1st message sent to seller on 4/3/24:
Hello,
I bought this Fitbit Versa 2 Health & Fitness Smartwatch Authentic Activity Tracker on Nov. 19, 2023 and it just stopped working. I just charged it overnight and it showed a 93% charge when I disconnected it from the charger, however, it appears to be dead. Any ideas? I would think it should last longer than 4 1/2 months.
I thought it included a warranty but I cannot find any info about that. How long is it covered by Fitbit?
Thank you,
Mark
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My 2nd message sent to seller on 4/4/24:
Hello,
I sent you a message yesterday about this Fitbit Versa 2 no longer working. Since I have not heard back from you, I contacted FitBit to get an RMA to return it to them for repair or replacement since it should be within the one year warranty. They informed me that the serial number for this device that I read to them from the box you shipped it in does NOT match the serial number in my account. You apparently sold me a used or open box item although it was listed as new when I bought it. I expect that you will send me a replacement Fitbit Versa 2 with a serial number that does match the box it comes in.
Will you do the right thing and replace the Fitbit Versa 2 with a new one ASAP?
Thank You,
Mark
disneyshopper
Mentor2 years agoebay's Money Back Guarantee expires 30 days after receipt of the item, so it is too late for ebay to help.
Since it has been more than 30 days since receipt of the item, file a Returns Request with Paypal if that is how you paid. Paypal accepts cases within 180 days from the transaction. As a last resort, contact your credit card issuer if that is how you paid.
maderemark
OP2 years agoThank you for the suggestions. Unfortunately, I paid with an eBay gift card.