eBay seller gave me QR code to return item at Whole Foods and now wonâ€™t give me refund

Question

Item sold was not as described. I contacted seller and asked to return with prepaid label based on that fact. They sent me a QR code in the chat and said to drop it off at Whole Foods and let them know once I did and theyâ€™d issue a refund. Now all I get is automated messages and no refund. How do I get eBay to step in and help?

whattheactualfox · Answer

Hi @wapamy I may be over-reaching my assumption on what's going on here, but I assume that may be a QR code for an Amazon Return or Zappos return. Any items sold on eBay are usually sent back through a shipping provider. DO NOT DROP OFF THE ITEM AT WHOLE FOODS

Did you drop off the item? If not, hold off on that, and request a refund on eBay with your reason of return. If the seller does not respond or give you the proper shipping label, you can have eBay step in for the following reasons:

Source:(https://www.ebay.com/help/buying/returns-refunds/returns-missing-items-refunds-buyers?id=4041)

The seller hasn't responded to your return request after 3 business days
The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label)
You returned the item and it's been delivered back to the seller, but they haven't processed a refund by the refund deadline