eBay screen error on "Report an item that never arrived."

Question

I ordered iDatalink Maestro HRN-RR-SU2(Order 17-10253-72633). Seller assigned tracking number but USPS never received package to ship. I cannot get refund as eBay screen "Report item never arrived" does NOT work! Just says "Oops.... Try again later."

eburtonlab · Answer

If you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.

If that does not help or you need to contact eBay, use the Contact Us link on the Help & Contact page, then use the chat assistant to request a chat with an agent or a call back in North America. Be sure to mention ALERT14812, which is the ticket number for this issue.