ebay scam with fake shipment

Question

Bought a tow dolly, seller sent a letter to my zip code. ebay sides with seller and I am scammed. The sellers account is closed and they just make a new account and post the same exact add under new name and scam again. Ebay will not help. They allow it to happen over and over again. What can be done? Ebay is a partner in the fraud. Can not even report the new items for sale in this weeks scam Buyer beware of ebay they are a partner in the scam and make their share in fees

comics-scifi-collectibles · Answer

@towmanace I'm sorry that happened. It sounds like you are a victim of the false tracking scam. This is a problem not just with bad sellers on eBay but other sites too.

Sorry if this is a bit of a form reply but sadly we get so many of these that I need to use a macro>

1) First, call the postal carrier to see if the tracking number label had your name and address on it.

a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.