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eBay scam seller provided bogus tracking. eBay AI closed case because tracking has zip code.
I recently bought an item that I was leery on purchasing because the deal was just too good to be true. I went through the entire did not receive process and the seller/scammer provided some bogus tracking shipping so eBay closed the case. A week ago I finally got someone from eBay on the phone and explained all of this… no big deal… he made it sound like he understood the scammers. Anwyas I need to know what to do now. I tried hitting appeal, tried calling but apparently eBay is closed on Sunday as that is a day off for me. This is so frustrating and hard to get this fixed makes me sick.
1 comment
eburtonlab
Mentor5 months ago@pmiller.2013
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
Ordinarily I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message, but eBay is shutting down the social media teams on Facebook and Twitter, apparently. At the moment, Instagram is still available, so you might try that:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, trust your instincts and stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.