If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
If it is over a month, it is too late for eBay to help anyway.
Call your credit card issuer and ask them to open a dispute for an item not received, a return with no refund, or a defective item received (you didn’t mention the problem). Your card issuer will help for a longer time period than eBay.
wooden_flower
Mentor3 years agoYou need to ask customer service for assistance.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
micall_15
OP3 years agoMany thanks for your reply
i have been through this via the route you offered already with them but they just refuse our point and say we closed it nothing they can do
go to citizens advice for legal help was the reply i got .
We did not close it if we had why would we be chasing for over a month now
wooden_flower
Mentor3 years agoIf it is over a month, it is too late for eBay to help anyway.
Call your credit card issuer and ask them to open a dispute for an item not received, a return with no refund, or a defective item received (you didn’t mention the problem). Your card issuer will help for a longer time period than eBay.