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Ebay Return says action required after I have shipped the item back/ return status not updating?
So, I am new to returning items and eBay in general, I purchased a laptop and started a return within the free return period, it is currently in transit back to the seller as we speak, via the shipping label provided from Ebay through email. I am wondering if there is anything else I need to do or will the return process update when the item actually is delivered back to the seller? Currently I am reading "ship now to receive your refund" and the most recent update in the return details is that the label was sent, even though I have sent it back and it is in transit. Ebay also states action required, but when I press said action required button, it just sends me back to the print my shipping label screen. pls help am very confused and anxious about my refund :c
wooden_flower
Mentor3 years agoWhen did you send it? The eBay status won't change until the package is scanned. Copy the tracking # and check the carrier's website. Sometime eBay's tracking updates are a bit slow.
tyleredz
OP3 years agoHello, thank you for replying and helping, if i check tracking through the carrier which is fedex, the package is currently in transit, about halfway back to the seller. As far as when I sent it, I sent it on the 6th, I'm mainly just worried because eBay is not registering that it has been scanned by FedEx and shipped back, and don't want any problems like the return closing or something, etc.
wooden_flower
Mentor3 years agoeBay doesn’t provide fedex labels - that must have come from the seller, so you need to make sure that the fedex tracking # is in your return. If you can’t see the tracking #, ask customer service to check and enter the fedex # if needed.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
tyleredz
OP3 years agoHey thanks for the help, I have since gotten in contact with the seller and we have it sorted, but regardless that is good to know so thank you.