Ebay request for help link broke

Question

I bought an item that hasn't arrived in 3 weeks. The seller told me I would have it 2 weeks ago. Never came. Seller won't refund. Seller will not reply to my messages. Complete silence, and it almost seems as if Ebay doesn't care. I go to file a claim and every time an error message pops up. Please try again. The seller doesn't care. Now what?

eburtonlab · Answer

Make sure you are signed in to the same eBay account you used to make the original purchase.

If the last estimated delivery date shown in your Purchase History has passed by less than thirty days, and there is no tracking showing delivery, you can file an item not received claim here:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0

If the seller does not cooperate or provide a tracking number that shows delivery, in three business days you can ask eBay to step in and refund you.