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eBay reports my order (that I want to return) is not found (error)
I want to return an item that does not work- the order # is
20-11456-22616 how should I proceed? The order was paid for on a credit card and I will stop payment if I don't hear of an alternative solution |
1 comment
house*of*paws
Mentor2 years agoHi @rogre2953
We have no access to your account, since we're fellow members ... so cannot look up anything by Order Number. [We can look up the listing by the Item Number, however.]
Is the purchase showing up in your Purchase History in your My eBay?
If not, then you probably purchased the item as a 'Guest' (rather than through your eBay account). You will need to find the Confirmation email you received when you purchased the item. It will have a link (and instructions) to return the item in the email.