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eBay refunded buyer who received item
eBay refunded a buyer who claimed they did not receive a product. The tracking number indicates the item was not delivered and eBay refunded them, however the buyer himself messaged us saying he had received the item. We cannot appeal and trying to get ahold of an actual human being for customer service support is impossible. Cannot even find a email to send his message admitting to receiving the item. eBay help page says the decision is finial. What can I do?
1 comment
rfmtm
Mentor2 years agoDid you ask the buyer to repay? If so, you can send them a PayPal invoice.
Otherwise you can try asking ebay about this by having them call you back here:
https://www.ebay.com/help/contact_us?id=4002&st=10