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Ebay refunded a customer and DIDNT return my package
Hello,
I sold a customer a large Titanic Lego set for over $740. Shipped it, tracked it and all seemed well. Then about 4 days ago I suddenly get a message from Ebay that they got a dispute from the customer (who had a zero feedback score) and that they just went ahead and ruled in favor of the buyer without even talking to me. Took the money out of my bank account. I haven't got the product back. And that's it. They just stole the money from me AND took my expensive Lego set as well. how can this be? Is this the normal practice of Ebay?
I have endlessly tried to call Ebay but they have no customer number and everything I do to try and contact them just spits me back out into their 'help[' center...which does me no good whatsoever.
This has caused great stress to me and my family because i didn't have that money to refund. I am now in a negative balance in my bank account because eBay took the money.
Can someone PLEASE help me and guide me on what I can do. This is so stressful.
Thank you!
comics-scifi-collectibles
Mentor2 years ago@tstory3000 I am so sorry that happened. You should have been notified of any chargeback disputes and given a chance to respond.
This is the dispute policy for chargebacks>
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799&st=
Here's how to contact customer service>
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/eBay/