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eBay refund policy
I am unhappy with ebay. I have a serious issue with a seller & damaged product. I need to speak one on with an actual agent, but eBay has no option for this. I will have to re-evaluate what site I use to to search for what I need.
1 comment
disneyshopper
Mentor2 years agoThe easiest way is to go to your Purchase history, locate the item. You have 30 days from date of receipt. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
If the seller has a no returns policy, ebay's Money Back Guarantee trumps the seller's No Returns policy if the item never arrives, or it is Not as Described. The No Returns policy is only good for buyer's remorse: changed mind, didn't like it, doesn't fit, found it cheaper elsewhere. For those reasons, the seller can decline a return.
If you still want to talk to a customer service rep:
To contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Customer Service is open 5:00am to 9:30pm Pacific time.