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EBAY REFUND
HELLO, I WON A RETURN CASE AND IT HAPPENED THAT MY WALLET WAS STOLEN AND I HAD TO BLOCK MY CARDS. I DON'T KNOW IF EBAY WILL GIVE ME A REFUND BECAUSE I TOOK A NEW CARD AND THE CARD I HAD PURCHASED WITH IS NO LONGER VALID. MY QUESTION IS DOES EBAY MAKE REFUNDS TO THE CARD OR TO THE ACCOUNT NUMBER THAT IS LINKED TO THE CARD?? IT HAS BEEN LIKE 3 DAYS AND UNTIL NOW I HAVE NOT RECEIVED MY RETURN. HELP ME PLEASE!!!
3 comments
makroimport
OP2 years agoTHANK YOU SO MUCH. NOW I HAVE ANOTHER PROBLEM, A LONG TIME AGO I BOUGHT AN IPHONE ON EBAY AND I MADE MY CLAIM THAT IT DIDN'T ARRIVE AND EBAY SAW THE CASE AND GIVEN IT IN FAVOR OF THE SELLER FOR ONLY PLACING THE TRACKING AND CLOSED THE CASE. WELL I WAITED FOR IT TO ARRIVE BUT IT'S BEEN LIKE 3 MONTHS AND IT HAS NOT ARRIVED AND THE SELLER DOESN'T EVEN ANSWER ME AND I DON'T KNOW WHAT TO DO. I CAN'T MAKE A NEW APPEAL, HOW WOULD I GET EBAY TO INTERVENE? I WOULD LIKE TO REOPEN THE CASE AGAIN.
eburtonlab
Mentor2 years agoIf it has been three months and your case has been closed you have waited too long to get help from eBay. You may still be able to get help from your credit card issuer, though.
First contact the shipping service and find out if the tracking number you received corresponds to a delivery to your address or not. If not, you will need to get documentation from the shipper to that effect. With that documentation, contact your credit card issuer and let them know you have a case of "false tracking" rather than a standard "item not received" claim.
eburtonlab
Mentor2 years ago@makroimport
The refund will go to the credit card account the card was connected to, not to the card itself. If you have gotten (or are getting) a new card with a new number, the new card will be connected to the same account and will be able to spend the refund amount.
If you closed your card account entirely, contact your card issuer to see how refunds to closed accounts are handled.