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eBay providing me with false information
Hi there,
I sold an expensive on eBay in Dec to a buyer, who opened a case that the item hadn't been shipped even though I had provided him with tracking and USPS confirmed he signed for the item. The case expired, and eBay refunded the buyer the full amount. I appealed the case, and that too expired, despite me providing eBay with proof of delivery. I then contacted customer support, who advised me to contact the buyer and have him send me the money back via PayPal. I have been attempting to communicate with the buyer for over two months, but he is uncooperative. I have since spoken with a number of customer service representatives at eBay, all who claim that they have reopened the case and will be manually approving a refund for me for my item. They provided me with a customer service case number, which shows up as invalid, and every time I contact eBay they have no record of any previous conversations I have had with customer service. This is extremely concerning for the security of eBay, and now I am out my product and my money. I would like to resolve this issue but don't know what to do next.
