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Ebay provided a shipping label through USPS but the items were too big.
Summary: firstcogic mentions that eBay provided a USPS shipping label, but the items were too large for the shipping method. disneyshopper responded, yet their reply contained no content to address the issue.
Ebay provided a shipping label through USPS, but the items were too big. Now I am stuck in a loop. The seller sold me the wrong item. They said they would provide a label. They never did. I asked eBay to step in. They did and provided a USPS shipping label. The items were oversized. USPS returned the items to me. They need to go to UPS or FedEx. I tried to contact eBay, but I am caught in an infinite AI loop. I cannot return the item because I do not have the label unless I pay for the shipper's fault. If I pay, will I get a shipping refund?
Can anyone help? Is this what customers are facing in this digital world?
disneyshopper
Mentor4 months agoI recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.
Here's how to contact eBay general customer service:
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST