Ebay please help me this isnâ€™t my worst experience in the page

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Good afternoon, I need help to get in touch with someone from customer service. I made a purchase of 500 usd and the seller I already sent 3 emails and I don't get a response. The seller does not contact me and he never sent the product I bought and I want to request a refund urgently. I don't want to lose my 500 usd and I can't find a way to contact someone who can help me please!!!! â˜¹ï¸

fabrizimovi-0

29 View listings

Posted 3 years ago·Last reply 3 years ago

2 comments

house*of*paws

Mentor3 years ago

779 View listings

Hi @fabrizimovi-0

There is no need to contact anyone in Customer Service. This type of problem is best handled by automated processes. IF you've already passed the 'estimated delivery date' you were given ... then here's what to do:

File an 'Item not received' dispute from your Purchase History ... using the drop-down menu under 'More actions'.
If you don't receive a refund or the item after 3 business days ... then go back to your open case and ask eBay to step in.

I'm very sorry this happened ... but you're at no risk of losing your money. You have full protection from eBay. You also are protected by PayPal and/or your credit card company (if you need to use them).

kensgiftshop

·3 years ago

389 View listings

@fabrizimovi-0

A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.