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Ebay money back guarantee policy
I believe a buyer is abusing the Ebay money back guarantee. Do I report the buyer when I am issuing the refund or issue the refund and then go into the hub and report? I see there are two ways to report. Which way do you have success at getting it seen? Thanks!
2 comments
eastlaneave
Mentor1 month ago@countrypeddlerbeth
Here's the order I recommend (report right before refund)
1) Accept the return and issue the label
2) When the item is returned, inspect it
3) Block the Buyer https://www.ebay.com/bmgt/BuyerBlock
4) Report the buyer for misusing the Money Back Guarantee here, if appropriate: https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
5) Issue a refund
6) Appeal the case to eBay
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
rfmtm
Mentor1 month agoFirst do no refund until you get the item back.
If a problem with the item.
REPORT the buyer for abuse of the ebay MBG.
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&quer...
Then appeal the refund:
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...