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eBay Money Back Guarantee - How to file a complaint
I purchased an item (a DVD) whose Condition was described as "Like New", yet it failed. The Seller had marked the item "Returns not accepted" and so my Return Request attempt would Not process. Nothing happens, no "Contact" or "Help" option works - except to run me through the same process that will not work. How can I contact eBay outside these website fault ??
I home someone can help with this - I've searched eBay's articles about this. The Seller IS required to respond DESPITE having stated 'no returns', yet the Return or Refund process will not complete online.
How can I contact eBay if their website process fails ??
3 comments
eburtonlab
Mentor2 years agoThe seller's stated return policy only applies to "remorse" returns, where the buyer has a change of mind.
If the item is "not as described", eBay's money back guarantee applies as long as the link appears in the item listing.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
You may have to include an image and a description of the issue to submit the return case; if you are having problems submitting the form, try another browser. If that does not work, contact eBay customer service through the Help & Contact page to have a case started by phone.
If the seller does not cooperate at any point after starting a "not as described" case, after three business days you can ask eBay to step in and refund you.
robhartcordell
OP2 years agoI have found No Option to select to "ask eBay to" do anything at all. THAT is THE Problem - No Option is offered beyond the Seller's failure to respond to comply with the "eBay Money Back Guarantee".
eburtonlab
Mentor2 years agoIf you have already started a "not as described" return through the transaction in your Purchase History or through the link above, you can check the status of your case, and, if it has been at least three business days and the case has not been closed yet, you can ask eBay to step in here:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701