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ebay mistake.
This is my second try to try to recover a mistake by Ebay that cost me money . I talked to someone last Friday. I was told that someone would get back to me with 24-48 hours. It has not gone to almost 200 hours. Ebay customer service keeps referring me to here instead of putting me through to another team member. Here is my reference number, I need someone to call me back to let me know how we can handle this 1473036219461. That is my latest ref number I have an earlier one if that one does not show what you need to know. that earlier one is 1472570457301. I need someone to call me back to resolve this.
5 comments
disneyshopper
Mentor2 years agoI searched for both item numbers, and neither one comes up. Mentors are not staff members and we do not call members who post here.
Go to either of these sites to get help from eBay staff:
https://twitter.com/askebay
https://www.facebook.com/eBay/
Send a private message. Include your user ID, email address, phone number, and a brief message. Someone will contact you in a few days.
larrhar-3
OP2 years agoyea well those were the numbers I was given by ebay support. When they gave me the second number I asked the lady if she saw my first number there in the record she said, "yes" she did. And, now you tell me it is gone. Why do I get the feeling Ebay is now purposely ignoring me and trying to make me go away?
comics-scifi-collectibles
Mentor2 years ago@larrhar-3. We are volunteers trying to help you and can't call or access accounts. We can only offer advice bssed on what a member tells us. Since all I understand from your messages is that you're upset about money eBay owes you here are some general contact links.
This link leads to a direct call in to eBay ( at least it did unless they changed it)
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media.
https://twitter.com/askebay
https://www.facebook.com/eBay/
comics-scifi-collectibles
Mentor2 years ago@larrhar-3 This is not customer service. We are volunteer Mentors and can not access report numbers or call you.
HOWEVER if you tell us briefly what your problem is we can try to get you the connect to the right department.
I look forward to hearing back from you.
larrhar-3
OP2 years agoI was told originally that someone would call me back with an answer. they have not. I have been trying for two weeks to get this resolved. I am at my wits end. They made a mistake and will not make restitution on it. If you have any influence on Ebay support I suggest you exercise it because I am not going to continue this after a month of trying. If I don't hear from anyone within 48 hours I am going to start publishing my story on every social media platform I can. Now I can't leave my name and phone number because apparently that is against community standards. That was the only answer I got to my last email. So, please get someone to email me back and set up a phone call so I can get my money back from Ebay from their mistake. thank you