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EBAY live chat not available
Summary: captainss expressed frustration with a seller on a marketplace. After attempting to reorder an item due to an initial mistake, the seller stopped restocking and eventually removed the listing. Despite contacting support for assistance and being promised a resolution, captainss has not received any follow-up. Additionally, live chat support was removed, leaving them unable to address their concerns further, leading to dissatisfaction with the service provided.
Hey, my case is just ridiculously dumb from every side, I make a deal with the seller about one time, after ordering noticed we choose wrong amount and decided to reorder, then this seller for some reason even so he agree on the condition just don't refill the stock on the listing which is why we couldn't make an order again, numerous times was messaging him, but it just feels like didn't get through, after that he didn't answer a single time and after one day just removed the listing from the stock completely, outrageous circumstances that logically didn't make any sense, because this big shop not even sold this item after me, then I for the first time reached out to support and explain my situation with that seller who's treatment just unacceptable, we stayed in the contact on live chat about an hour, he helped make a report on him for the special team to review, asked maybe 10 times would I get any notification on that case and keep the contact if need to clarify some details, he convenience me all good and I have no reason to not believe at that moment, so what you though already been a week and no actions was taking and no response from them came, the funny part is they removed from customer support system live chat with an agent for me and I can't even make a complaint or elaborate on the issue, because the phone option not available for my living region personally, I thought it would be quality service, but was disaster from all ends, why is it problem with live chat even appear I don't really understand and I can't view or make a comment on my report request it's just stupid
eastlaneave
Mentor2 weeks ago@captainss
Did you get a refund for the order you placed? If not, here's how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
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If you have already been refunded, it sounds like the seller has moved his inventory to another platform. eBay can't force him to sell to you, but they will assist you in getting a refund (if needed).